RETURN POLICY

At Magoum, your satisfaction is our priority. We accept returns under the following conditions:

Within 60 Days of Receiving Your Package:

• If the product does not match what was presented or if you are not completely satisfied, we will issue a full refund.
• If the product arrives damaged, we will accept the return, resolve the issue if possible, or provide a replacement at no additional cost.

Within 1 Year of Receiving Your Package:

• If you experience any finish defects or electrical issues, we will accept the return and provide a hassle-free resolution by either resolving the issue or sending a replacement for the defective part.

2. Contact Us:

Please contact our customer support at contact@magoum.com to notify us of your decision and make sure to send us photos of the product's condition as a proof.

3. Return Authorization:

We will provide you with a return authorization and instructions on how to proceed with the return.

4. Return Shipping:

We are responsible for return shipping costs. We recommend using a trackable shipping method to ensure your return is received.

5. Condition of the Product:

If the product is returned within 60 days of its purchase, it must be in its original condition. 

6. Refund Processing:

Once we receive the returned product and confirm its condition. We can either opt for a resolution of the problem you are encountering or a full refund. Your choice, because your satisfaction is our priority.