Last Updated:1/2/2024

1. Account Registration and Security

At Magoum, we prioritize a seamless shopping experience for our customers. There's no account that you need to create in order to benefit from our handmade lighting fixtures.

2. Ordering and Payments

-Accepted Payment Methods: Payment online with any card or through Paypal is available. No specific conditions are required for order placement.

3. Shipping and Delivery

-Available Shipping Options: Express Shipping via DHL.

-Estimated Delivery Times: Once the order is placed, it typically takes 5-9 business days for processing and 6-10 business days for delivery.

-Shipping Costs: Shipping is Free for all orders.

4. Returns and Refunds

If the product you receive doesn't meet your expectations, we offer a hassle-free solution. You can opt for a replacement at our own charges, or we can provide a refund, and we'll take back the product. For more details, please refer to our Refund Policy page.

5. Product Information and Descriptions

-Providing Product Information: Product information is detailed on our website, covering materials, sizes, finishes, and socket details. For any additional specifications or inquiries, please contact us at contact@magoum.com.

-Accuracy Disclaimer: While we strive for accuracy in our product descriptions, if you have any questions or need further details, feel free to reach out to us at contact@magoum.com

6. User Responsibilities

-User Conduct: We expect our users to engage with our services responsibly and respectfully. Prohibited activities include unlawful or unauthorized use of our website and services.

7. Privacy and Data Security

The information provided by our customers is used for order processing, communication, and service improvement. For more details, please read our Privacy Policy page. We may use third-party services for data processing.

8. Liability and Disclaimers

Magoum is committed to providing quality products. We offer a limited warranty for a period of one (1) year from the date of receiving the product, covering finish defects and electrical defects. Please refer to our Warranty page for detailed information on coverage, terms, and conditions.

-Limitation of Liability: Magoum shall not be liable for any damages caused by the improper usage of the product by the customer.

By using our services, you agree to adhere to these Terms of Service. If you have any questions or concerns, please contact us at contact@magoum.com.

Thank you for choosing Magoum!